New Patient Information

Thank you for choosing Custom Foot Clinic

Our office has 2 locations, one in Milton and one in Guelph. You may choose care at either location, at any time. Our Guelph location is located within our larger clinic Central Health Care, which offers many expanded and complimentary services. Our Milton clinic is located in the Derry and Thompson area.

New Patient Forms

We ask that you fill out a health history form so we know how to help you best. You can print them out or download the new patient forms. ** Please note that the forms need to be saved and emailed to us as an attachment.  When the form is filled online and closed without saving and emailing we will not receive it. 

Please bring the forms with you to your appointment, or email them  ahead of time to Trina Scarrow at If you need to fill them in at the clinic, please let us know so that we can advise timing for appointment arrival.


Preparing for your appointment

Is this the first time you have visited a medical foot clinic? Well, don’t worry, this guide will prepare you for your appointment, so that you can make the most of your time with Trina Scarrow, foot care specialist and foot and ankle expert.

Before Your Visit:

  • Make a list of your symptoms and questions.
  • Make a list of all medications you are taking, as well as any previous surgeries.
  • Gather and bring important medical records and if applicable, laboratory test reports from other doctors or hospitals, including X-rays and MRI reports.
  • Check with your insurance provider to see if a referral is needed. Most health plans do not need a referral for chiropodist visits. If you are coming for orthotics, insurance companies do require a prescription, but most often a chiropodist can write that prescription to go with your claim forms during your visit.
  • Compression stockings often require a prescription from a medical doctor. Check with your individual insurance policy, as regulations can vary between specific policies.
  • Call before your visit to tell the office if you have special needs.
  • Bring a friend or family member with you if you think it will be helpful.
  • If your problem involves walking and/or exercise, please bring your walking or exercise shoes with you.
  • Bring any footwear that seems may be important, or contributing to any pain you may have. Also bring any old orthotics or shoe inserts that you may be wearing. 
  • We kindly ask new patients to arrive 10 minutes ahead of time so that they may fill out our new patient forms. You can also print them here, fill them out and bring them with you.

During Your Visit:

  • An initial assessment with your chiropodist it a great way to get to know each other, but also a required health care standard of practice. We want to give you the best care for your body, and to do that a full medical history and assessment is necessary in order to determine the best treatment for you.  
  • Go over your list of questions. If you do not understand an answer, be sure to ask for further explanation.
  • Take notes and listen carefully.
  • Discuss your symptoms and any recent changes you may have noticed.
  • Talk about all new medications, ask why it has been prescribed, and how to take it.
  • Describe any allergies (especially to medication, latex or bandages)
  • Tell your foot specialist if you are pregnant or if you are trying to get pregnant.
  • Let your foot specialist know if you are being treated by other doctors.

After Your Visit:

  • Schedule a follow-up appointment (if necessary) before you leave your appointment.
  • Call the office if you have any unexpected reactions to any treatment, or medication prescribed.
  • If you have been asked to follow up with us regarding your progress, please do so. We want to hear from you!
  • Thank you for choosing Custom Foot Clinic & Orthotic Centre. 

I look forward to meeting you and helping you. I work diligently to improve overall foot health and provide the best possible care for every patient.

Trina Scarrow, BSc, DCh, is a Registered Chiropodist and Foot Specialist who has been helping patients for over 20 years.

Chiropodists and Podiatrists are the only regulated health professionals who specialize in treating conditions of the foot. In Ontario, there are 600 Registered Chiropodists and only 60 Podiatrists.

Chiropodists today must complete 7 years of post-secondary education before they get their professional designation. Chiropodists do complete case management of foot problems, including assessment, treatment and ongoing care.

Chiropodist Podiatry Foot Specialist Trina Scarrow Treating Feet

Chiropodist Trina Scarrow, BSc, DCh 
*Picture taken before COVID-19, now full safety protocols in place including air filtration systems

Let's Connect

I am an experienced Foot Specialist and Registered Chiropodist with locations in Guelph and Milton.

I provide a full assessment, biomechanical exams, and gait analysis. I will be able to help address your foot discomfort with a variety of techniques including foot care treatment, custom orthotics, orthopaedic shoes, medication, laser, or physical therapy.

I can help get your feet functioning better to help you feel better. Contact me today.