FAQ | Custom Foot Clinic & Orthotic Centre
Guelph & Milton
Q: Do I need a referral?
A: No, you do not need a doctor ‘s referral to see us or to use our services. Some employee health benefits may require a physician’s referral for reimbursement, but usually they do not.
If you are coming for orthotics, insurance companies require a prescription. A chiropodist can write that prescription to go with your claim forms during your visit.
Medical compression socks often require a prescription from a medical doctor. Check with your individual insurance policy, as regulations can vary between specific policies.
Q: Are you covered by OHIP?
Please check your individual policy for details. If you have questions about your insurance please call your insurance provider. We have a list of phone numbers here.
You may also bring your insurance documents to the office, we’re happy to help you.
Q: Can you bill my health insurance directly?
A: Yes, sometimes we can. Many health insurance providers allow direct billing for chiropody and podiatry assessments and office treatments.
Each plan with each policy is different, and we encourage plan holders to contact their insurance company regarding the availability of direct billing.
Unfortunately, insurance companies still require plan members to submit paid receipts for reimbursement for medical supplies (orthotics and footwear).
Please check your individual policy for details. We are happy to bill WSIB and DVA as well where applicable.
Q: Do I need to book an appointment?
A: Yes. Please call or email us and we will be happy to arrange a time suitable for you.
Q: What do I need to bring to my appointment?
A: Please bring a list of current medications with you. If you are experiencing foot pain, or are coming in for custom orthotics, please bring your regular footwear with you as well as any old orthotics that you may have.
We kindly ask new patients to arrive 5-10 minutes ahead of your scheduled appointment time so that you can complete our patient intake forms.
You can also download and print our new patient intake forms here and bring them in with you.
Q: Do you accept WSIB or Veterans Affairs?
A: Yes. We are registered providers for WSIB and Veterans Affairs Canada. We will be happy to bill these agencies directly for you.
Please bring us your ID numbers and for WSIB, the phone number for your claims adjudicator.
Trina Scarrow, BSc, DCh, is a Registered Chiropodist and Foot Specialist who has been helping patients for over 20 years.
Chiropodists and Podiatrists are the only regulated health professionals who specialize in treating conditions of the foot. In Ontario, there are 600 Registered Chiropodists and only 60 Podiatrists.
Chiropodists today must complete 7 years of post-secondary education before they get their professional designation. Chiropodists do complete case management of foot problems, including assessment, treatment and ongoing care.
Chiropodist Trina Scarrow, BSc, DCh
*Picture taken before COVID-19, now full safety protocols in place including air filtration systems
I provide a full assessment, biomechanical exams, and gait analysis. I will be able to help address your foot discomfort with a variety of techniques including foot care treatment, custom orthotics, orthopaedic shoes, medication, laser, or physical therapy.
I can help get your feet functioning better to help you feel better. Contact me today.