Direct Billing for Chiropody, Podiatry & Foot Care

Do you offer direct billing?

Yes, direct online billing is available at our clinic for chiropody and podiatry foot care claims from a large number of insurance companies.

Each policy with each company is different. Be sure to check what your insurance company covers. Some insurance providers allow direct billing for chiropody and podiatry assessments and office treatments, while others may not.

Due to insurance company regulations, we are not able to direct bill for orthotics and orthopedic shoes. If you are covered for these, you will need to submit the invoice directly.

We encourage you to contact your insurance company regarding what they cover and if they allow direct billing.

How does direct billing work?

Bring your insurance claim card to your visit and if you qualify, we will submit your bill online to obtain instant authorization for payment directly to the clinic for approved foot care claims.

What insurance companies do we direct bill for?

We can do direct billing for the following insurance companies with more coming soon.

  • Blue Cross
  • Chamber of Commerce Group Insurance
  • Cinup
  • Cowan
  • Desjardins Insurance
  • Department of Veterans Affairs
  • Blue Cross
  • First Canadian Insurance Corporation
  • Green Shield Canada
  • Great West Life
  • Industrial Alliance Financial Group
  • Johnston Group
  • Maximum Benefit
  • Workplace Safety and Insurance Board (WSIB Ontario)

How do I know if chiropody services are covered by my extended health insurance or through my employer?

We strongly recommend that you determine your eligibility for coverage by reviewing your plan, contacting your insurance provider or your HR department. You often can find our services listed within your explanation of benefits booklet under the heading Paramedical Services for routine foot care. Custom-made prescription orthotics are often listed under the heading Medical Equipment or Orthopaedic Supplies. 

Many insurance policies allow for $500 per calendar or benefit year for chiropody and podiatry services. Official receipts are provided by us for insurance reimbursement or income tax purposes. 

Steps to make sure direct billing goes smoothly:

  1. Ensure that direct billing is available with your insurance plan.
  2. Check and confirm your coverage. Is it a percentage or a maximum amount
  3. Sign up online so we can bill directly on your behalf. Most insurance plans have an online portal or sign up option.
  4. Bring in your insurance card so we can ensure it is valid and so we input your plan and policy number correctly.

To protect you, we do not do the coordination of benefits at our clinic.

We do not do the coordination of benefits with direct billing. This means that if you have partial coverage from one source and partial coverage from another source, we can submit for one insurance company only. You would pay the difference, then submit to the second source on your own. This prevents erroneous or invalid claims.

For WSIB and Veterans Affairs claims we will consider assignment for orthotics or orthopedic shoes, however, these as well are on a case by case basis and must be pre-approved by the insurer.

Please note: Some insurance companies allow assignment of benefits on a case by case basis for orthotics, orthopaedic shoes and compression socks. This is when the patient signs a form allowing the insurer to pay the clinic on a one-time basis after the claim has been submitted. We do not do this type of transaction or assignment of benefits claims.

Not sure if you have direct billing? We are happy to check if direct billing is an option for you.

Please let us know at the beginning of your treatment, bring your insurance claim card to your visit and we can inquire online before we prepare your invoice.

Please note: If your co-pay or insurance does not cover your treatment, you are responsible for remitting payment to the clinic at the time of treatment. We accept payment by VISA, MasterCard, Debit & Cash.

If you do not have DVA or WSIB, you will need to submit a receipt for reimbursement of medical supplies, custom orthotics and orthopedic shoes.

Custom orthotics, orthopedic footwear and compression socks may be available for reimbursement for the insurance plan holder only. We will provide you with your invoice as well as all the documents necessary for you to submit to your plan for reimbursement. 

What are your fees?

Specific fees vary depending on the type and extent of services required. Our fees follow the guidelines by the Canadian Federation of Podiatric Medicine and the Ontario Society of Chiropodists.

We aim to have competitive fees for foot treatment, orthotics and orthopaedic shoes. We set our office fees to be comparable to colleagues with similar education, background, skill-base and experience level within Ontario.

The following insurance companies allow direct billing for chiropody treatments:

Trina Scarrow, BSc, DCh, is a Registered Chiropodist and Foot Specialist who has been helping patients for over 20 years.

Chiropodists and Podiatrists are the only regulated health professionals who specialize in treating conditions of the foot. In Ontario, there are 600 Registered Chiropodists and only 60 Podiatrists.

Chiropodists today must complete 7 years of post-secondary education before they get their professional designation. Chiropodists do complete case management of foot problems, including assessment, treatment and ongoing care.

Chiropodist Podiatry Foot Specialist Trina Scarrow Treating Feet

Chiropodist Trina Scarrow, BSc, DCh 
*Picture taken before COVID-19, now full safety protocols in place including air filtration systems

Let's Connect

I am an experienced Foot Specialist and Registered Chiropodist with locations in Guelph and Milton.

I provide a full assessment, biomechanical exams, and gait analysis. I will be able to help address your foot discomfort with a variety of techniques including foot care treatment, custom orthotics, orthopaedic shoes, medication, laser, or physical therapy.

I can help get your feet functioning better to help you feel better. Contact me today.